Outsourcing a company's IT services to Vencer Group will provide the flexibility that is key to all growing and maturing businesses. While incorporating all components of a traditional outsourcing arrangement, Vencer Group also provides:  knowledgeable staff and service transition management, structured change control, and measurable standards-based processes

Smartsourcing from Vencer Group integrates our services and expertise with the existing in-house resources of our clients. Offering a lower risk, lower cost architecture, with controls in place to support continuously evolving requirements.

If you'd like to discuss Vencer Group's outsourcing or smartsourcing services, please request a meeting so that we may examine your requirements by clicking here

IT Service Desk and Desktop Support A company needs reliable Service Desk and desktop support that accommodates the organization’s unique business operations. Vencer Group works directly with our clients to determine the necessairy support needs, and then develops a customized implementation plan to satisfy the clients and all their specific business requirements.

Technical Service Desk Support Vencer Group works with the client to develop and implement a technical support solution that is proactive, customer-centric and tailored to meet the clients's specific business objectives. Benefits of Vencer's Service Desk Support Services: Relieves key resources to concentrate on core competencies and future business needs Provides strategic value to the business organization through the deployment of call(contact) tracking, problem tracking, integrated call/problem management, service level management based on line of business, change management, assets management, root-cause analysis, and account management Improves the productivity of the internal workforce through the use of proven, proactive support techniques

Desktop Deployment and Migration Services - Desktop Deployment Vencer Group specializes in the deployment of new desktops, software, applications and connectivity. Our approach includes: Centralized project management Project planning Third party vendor coordinating Network connectivity installation and configuration Application packaging and testing Imaging method and tools recommendations Dedicated training and support for new users during deployment - Desktop Migration Vencer Group's comprehensive approach to desktop migration encompasses the clients's system architecture and operation systems, business application systems and system interfaces. We pride ourselves on our thorough assessment phase and pilot programmes, which ensure migration accuracy and success. During the project, Vencer Group's migration team keeps you informed through discovery, business and technical impact assessment reports, training and knowledge transfer. Benefits of our Desktop Deployment and Migration Services Frees key resources to concentrate on core competencies and future business needs Ensures project efficiency through the use of a dedicated delivery team Saves time and minimizes productivity disruptions. Extensive training, documentation and knowledge transfer to ensure efficiency in service delivery

If you'd like to discuss a Service Desk or Desktop Service requirement, please request a meeting so that we may discuss your requirements by clicking here

Specifying, configuring and installing desktops, devices and servers is, in many ways, the easiest task for an IT department. Maintaining security and providing ongoing IT support for a wide range of different users, all of whom have dramatically different requirements, can be far more complicated.

Vencer Group simplifies the process with a collection of technologies that make software distribution, patch management, and updates a lot more simple. This allows the client to reduce ongoing support costs, and free up time for IT departments to be far more proactive.

For more information on Vencer Group's proactive support services, or to request a free initial consultation, click here

Vencer Group believes in delivering IT services and solutions that offer real business success to clients. In order to deliver those advantages, however, the core infrastructure behind them has to be robust and resilient.

Many clients have used Vencer's advanced infrastructure services for a full range of options from the desktop through to the data centre, including:

• Complimentary Initial Site Survey
• Design and Architecture
• Project Management and Implementation
• Network Services
• UNIX / Linux and Database Solutions
• Storage and Data Solutions
• Messaging Solutions
• Data Center Solutions
• Enterprise Services
• Disaster Recovery Planning
• Servers Architecture, Implementation and Operations
• IT Relocation Project Management

If you're in the process of planning a change to your IT infrastructure and require assistance, please request a meeting to begin discussing how you can leverage Vencer Group's Infrastructure Services by clicking here.

Vencer Group offers a range of centralized computing solutions using thin client and virtual desktops across often bandwidth-restricted sites, mobile users, or call centre environments. More recently these same skills have been applied to disaster recovery solutions and services.

Through virtualization, Vencer Group has the ability to dramatically increase the utilization of IT assets and simplify the management of even the most disparate networks. Vencer Group's detailed knowledge of vitalizing servers, applications, and storage technologies, offers the client proven best practices and guidance from virtualization experts who assess, plan, design, build, and optimize virtual infrastructure environments using the following delivery methodology:

• Adopt - Get off to a successful start with proof-of-concept engagements. Expand, design, plan, build, and validate virtualized infrastructures with world-class experts who achieve clear business results.

• Standardize - Efficiently optimize and manage virtualized infrastructures to enable clients to have scalable, adaptable virtual environments.

Vencer Group's solutions combine existing knowledge of networking, storage, backup, disaster recovery, and systems management technology to ensure our customers have a truly integrated end-to-end complete or partially virtualized infrastructure.

If you'd like to discuss your centralized computing requirements, please request a meeting by clicking here.

In the current economic environment, organizations have a much greater need to control costs and monitor performance while continuing to run the business efficiently. With our wide knowledge of accounting processes, Vencer Group can help you automate, integrate, and better manage your processes, therby improving your business.

For more information on Vencer Group's ERP and Business Management services, or to request a free initial consultation, click here.

Vencer Group offers a selection of best in class network security solutions that address the end-to-end IT security requirements of our clients. We provide technology that protects local wired and wireless networks, desktops, network perimeters, remote end-points, email, and Internet access. Customized security solutions or managed services can incorporate one or more of the following:

• Firewalls/Intrusion detection and prevention
• VPN/SSL
• Email/Internet hygiene
• Encryption
• Identity Management/Authentication (Incl. Keyfob)
• Antivirus/Malware

If you would like to discuss your security requirements, concerns, compliance questions, or would like to review some of the available technologies, please request a meeting by clicking here.

Concerns about safety of data, networks, regulations and legislation have put security and compliance near the top of the agenda for many organizations. Vencer Group offers comprehensive security and compliance strategies regarding data confidentiality and privacy, regulatory compliance (including process and control analysis), documentation, testing, and remediation.

By adhering to and supporting industry best practices, we ensure that our recommendations are implemented correctly and integrated within existing IT infrastructures. This gives our clients the certainty that data security and compliance is comprehensively addressed and managed.

If you'd like to discuss services regarding security and compliance, please request a meeting to begin to review your requirements by clicking here.

In today's real-time economy, any system or service outages can affect an organization’s ability to operate. The longer it takes to restore operations, the greater the financial costs, impact on customer relationships, and damage to the client's reputation.

Vencer Group works with clients to deliver efficient business continuity and mitigate costs and risks through a range of tested solutions and services, including:

• Business continuity planning
• Business impact analysis
• Disaster recovery
• Compliance
• Invocation testing / auditing

If you're in the process of reviewing or planning components of your business continuity strategy and feel we can be of assistance, please request a meeting so that we may discuss your requirements by clicking here.

As companies change, adapt and transition the need to continually realign technologies, processes and services to reflect the new ‘value' within the company becomes strategically critical. Vencer Group brings the ability and experience to reach and exceed all the milestones and/or Key Performance Indicators (KPI’s) set forth by the business.

 

This may include:

• Technology or Services acquisition and consolidation
• Service desk transition and  consolidations
• Infrastructure transition and consolidations
• Domain and Business services transition  and consolidations
• Process and procedural transition

If you're in the process of reviewing or planning a transition or consolidation and would like to leverage our proven experience, please request a meeting so that we may discuss your requirements by clicking here.

The server room, the UPS power and the interrelated IT infrastructure makes up the core foundation of a company's network and associated business services. As organizations everywhere change – so do the demands on the associated infrastructure.

Whether expanding, relocating, consolidating or enhancing an entire network, Vencer Group has the skills and experience that a client can leverge for their benefit.

Site surveys, communication room design, development, cabling and connectivity enhancements are all projects that Vencer Group can plan, manage and implement in order to make networks perform faster, better, and more effectively.  

If you're in the process of planning a change to your IT infrastructure, contact us for constructive advice and a free initial consultation.